Terms & Conditions

TERMS & CONDITIONS

- All sales are considered final once buyer ahd completed the purchase

- If unfortunately, your product is arrived at faulty condition, (Please report to us within 5 working days upon arrival).  You may inform us via email, info@toyzcastle.co.uk, alternatively you can fill in the form in our new Return section,

 

 

- Once return merchandise number is generate d, if buyer will have to return the goods to us at their own cost.  Upon arrival of the return goods, our technical support team would inspect the goods, and send inspection report to buyer accordingly.  Buyer may decide to take the repair product, exchange for a similar product with equal or less value, or request for a full refund.

- Please make sure the shipping address provided is VALID, since we will only follow the address as given in Paypal check out receipt or by the credit card check out receipt.  If you had entered an INCORRECT Shipping address, please contact us immediately by phone, or email with subject written as "INCORRECT SHIPPING ADDRESS`".  Otherwise we will not be responsible for any postal loss or damages.

- Re-shipment is liable to the expense of buyers, unless the mistake is caused by Toyzcastle Global Limited.

- All sales are final.  Buyer must comply with ALL the prices listed in the description and the "Terms and Conditions".

- If no postal insurance was purchased, Toyzcastle Global Limited is not liable to the potential loss or damage to the goods during transportation.

 

PLEASE MAKE SURE THAT YOU ARE FULLY AWARE AND READ THE ABOVE TERMS & CONDITIONS STATEMENT BEFORE MAKING YOUR PURCHASE, SHOULD YOU HAVE ANY FURTHER QUESTIONS, PLEASE FEEL FREE TO CONTACT US FOR ASSISTANCE.

 

 Credit Card Safety

 

Toyzcastle Global Limited and our secure credit card payment service providers, are providing a high level of security to your credit card information.  Any credit card information that has been entered into our system, will never be released to any third party organization except Toyzcastle & the credit card company provider.  All the credit card details being inserted to our website are not stored in our web server, the information will be encrypted to our credit card provider, after the information gets verified, it will be destroyed.

Mistakes and Corrections

 

Despite we are trying our best effort to minmize any possible mistakes in our catalogs, there may still be chances, which we may be incorrectly listed items that are no longer available, have had a specification change.  Furthermore, it may be possible that we had entered an incorrect price in the product catalog.  We reserve the right to refuse serving in those instances.

 

7 Days Money Back guarantee

All transactions sold through the Toyzcastle website, are eligible for our 7 Days money back guarantee program.

Under the UK Distance Selling regulations, it states that buyer have the right to cancel the contract of their orders within 7 working days (counting from the date when the goods is being received).  If buyer decide to return the goods to us, please fill out our "Online Return Form" stating that a refund is required.  Upon the arrival of the return goods, we will process a full refund to our buyers via BACS, paypal or credit card method.  (It may take up to 14 days for credit card company to reimburse buyer with full payment, and up to 4 working days for Paypal).  The goods, however must be returned to us at buyer's own cost, and the goods must be kept with all original packaging.

Buyer may inform us the return via written letter,

Our office address is:

Toyzcastle Global Limited

Unit 34 IO Center Armstrong Road Woolwich Arsenal SE18 6RS

(We are an online base operation company, and therefore we only allow visit by invitation only)

 

 

 

Office Address: Unit 34 Amrstrong Road, Royal Arsenal, London, SE18 6RS

Office Tel: +44 (0) 117 214 0279 Fax : +44 (0) 117 214 0279 Mon - Fri, 09:00 am to 05:00 pm Email: info@toyzcastle.co.uk 24 Hours a day / 7 days a week :) Website: http://www.toyzcastle.co.uk

Contact Us

Technical Support
+44 (0) 117 214 0279
Sales Support
+44 (0) 117 214 0279
Fax machine
+44 (0) 117 214 0279
General Inquiry
info@toyzcastle.co.uk
toyzcastle_sales_support

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